She Bazaar

Last Updated: July 18, 2026

At SheBazaar, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return and refund according to the terms outlined in this policy.

Please carefully review the eligibility requirements and refund process below.

 1. Return & Refund Eligibility

Customers may request a return within 7 days from the date of delivery.

To be eligible for a refund, the product must meet all of the following conditions:

• The product must be unused, unworn, and unwashed.
• The product must be returned in its original condition.
• Original tags, labels, packaging, and accessories must be intact.
• The original invoice/order details must be included.
• The product must be securely packaged to prevent damage during return shipping.

Returns that do not meet these requirements may not be accepted.

2. Products Not Eligible for Refund

The following products are not eligible for returns or refunds:

• Sale or clearance items
• Stitched or customized products
• Altered products
• Used, worn, washed, or damaged products
• Products returned without original tags or packaging
• Products returned without prior approval
• Products damaged due to improper handling or misuse

Minor variations in color, texture, or appearance caused by photography, lighting conditions, or different screen settings are considered normal and are not eligible for refunds.

3. Refund Process

To request a refund, customers must contact SheBazaar within 7 days of receiving the order.

Please email our support team with:

• Order number
• Product details
• Reason for return
• Clear product photos (if applicable)

Our team will review the request and provide return instructions if approved.

Products must not be shipped back without prior approval from SheBazaar.

4. Return Shipping Charges

Customers are responsible for return shipping charges.

SheBazaar will only cover return shipping costs if:

• The product received was damaged.
• The product received was defective.
• The wrong product was shipped.
• The product is significantly different from the description.

For all other approved returns, the customer is responsible for arranging and paying for return shipping.

5. Refund Amount & Processing

Once the returned product is received and inspected by our Quality Control team, the refund will be processed.

Approved refunds will be issued to the original payment method used during checkout.

A 10% administrative fee will be deducted from the total refund amount.

The remaining refund amount will be processed after approval.

Please note:

• Original shipping charges, if applicable, are non-refundable.
• Customs duties, import taxes, and related charges are not refundable.
• Bank processing times may vary depending on your payment provider.

6. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect item
• A product significantly different from its description

please notify us within 48 hours of delivery.

Please provide:

• Order number
• Product photos
• Clear description of the issue

Requests submitted after 48 hours may not be accepted.

7. Refund Timeline

Once your returned product is received and approved:

• Refunds are generally processed within 5-10 business days.
• The time required for the refund to appear in your account depends on your bank or payment provider.

  

8. Order Cancellation Refunds

If an order cancellation request is approved before processing or shipment, the refund will be issued to the original payment method.

Once an order has been processed or shipped, cancellation requests may not be accepted.

9. Exchange Requests

For exchanges, please refer to our Return & Exchange Policy.

Exchange requests are handled separately and follow different eligibility requirements.

10. Contact Us

If you have any questions regarding refunds, please contact us:

SheBazaar

3rd Floor, 21st Century Building,
Ring Rd, Udhana Darwaja,
Khatodra Wadi, Surat, Gujarat 395002
India

Email: info@shebazaar.com
Phone: 9624023456