She Bazaar

Last Updated: July 18, 2026

At SheBazaar, we carefully curate and inspect every product before shipping to ensure you receive the best quality ethnic wear. If you receive a product that is damaged, defective, incorrect, or significantly different from its description, we are happy to assist you with an exchange request.

Please review the eligibility requirements and exchange process below.

1. Exchange Eligibility

Exchange requests are accepted for the following situations:

• Damaged product received
• Defective product received
• Incorrect product received
• Product significantly different from its description

Customers must notify SheBazaar within 48 hours of receiving the order.

To request an exchange, please email our support team with:

• Order number
• Product photos
• Clear description of the issue

Requests received after 48 hours from delivery may not be accepted.

2. Exchange Conditions

To qualify for an exchange, the product must meet all of the following conditions:

• The product must be unused, unworn, and unwashed.
• Original tags, labels, packaging, and accessories must be included.
• The original invoice/order details must be provided.
• The product must be returned in secure packaging.
• The product must pass our Quality Control inspection.

Customers must clearly mention the following when requesting an exchange:

• Order number
• Contact details
• Reason for exchange

Once exchange approval is provided, the product must be shipped back within 10 working days.

3. Return Shipping for Exchanges

Customers are responsible for return shipping charges unless the exchange is required due to an error caused by SheBazaar, including:

• Damaged product received
• Defective product received
• Incorrect product received

For approved defect-related exchanges, customers should clearly mark the package as:

"DEFECTIVE RETURNS"

This helps our team identify and process the shipment efficiently.

4. Exchange Process

Once the returned product is received, it will be inspected by our Quality Control team.

After successful inspection, SheBazaar will provide:

• The same product, subject to availability, or
• A suitable alternative product of equal value if the original product is unavailable

Exchange approval is subject to successful quality inspection.

5. No Refunds or Store Credits for Exchange Requests

Exchange requests are processed only through product replacement.

For approved exchange requests, SheBazaar does not provide:

• Refunds
• Store credits
• Gift vouchers
• Cash reimbursements

Exchange requests will only be resolved by replacing the product according to the terms mentioned in this policy.

6. Products Not Eligible for Exchange

The following products are not eligible for exchange:

• Sale or clearance items
• Stitched or customized products
• Altered products
• Used or worn products
• Products without original tags or packaging
• Products damaged due to misuse or improper handling
• Products returned without prior approval
• Products requested for exchange due to personal preference only

Minor variations in color, texture, or appearance caused by photography, lighting conditions, or different screen settings are considered normal and are not treated as defects.

7. Size-Related Exchanges

Customers are responsible for selecting the correct size before placing an order.

Size-related exchange requests may not be accepted unless the product received has a sizing issue caused by an error from SheBazaar.

Customers are encouraged to review product descriptions, size charts, and available measurements before completing their purchase.

8. Incorrect or Missing Items

If you receive an incorrect item or a product is missing from your order, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Photos of the received product/package
• Details of the issue

Our team will review the request and provide appropriate assistance.

9. Contact Us

For return and exchange-related questions, please contact:

SheBazaar
3rd Floor, 21st Century Building,
Ring Rd, Udhana Darwaja,
Khatodra Wadi, Surat, Gujarat 395002
India

Email: info@shebazaar.com
Phone: 9624023456